My platform leadership team and the site leadership teams all benefited from this personal investment in them to help them manage the email nightmare they all live in. It gave them tools to immediately manage this daily, hourly and minute by minute task which landed on us all as electronic systems were rolled out over the years with no guidance on how to work productively with such tools. By having the full team using the same approach it allows us to have the same priority categories etc and have everyone feel they have control over the email burden. Almost all participants thanked me for arranging this course and deploying it globally. Productivity increases of >1 hour per day were reported by all.